Calm Sounds Sleep Meditation - Support

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Calm Sounds Sleep Meditation

Your companion for peaceful sleep and relaxation on Apple Watch

📱 About the App

Calm Sounds Sleep Meditation is designed specifically for Apple Watch, bringing you a curated collection of soothing sounds to help you fall asleep, focus, or simply relax. Whether you're at home, traveling, or need a moment of peace during your day, our app provides the perfect acoustic environment for your well-being.

🎵 Premium Sound Library

High-quality nature sounds, white noise, and ambient music specifically optimized for sleep and relaxation.

⏰ Custom Timers

Set custom durations from 10 minutes to several hours, or use our preset options for quick access.

🎛️ Random Mix Mode

Let the app cycle through different sounds to create a unique and varied relaxation experience.

🔄 Background Playback

Sounds continue playing even when your watch screen is off or you switch to other apps.

💰 Pricing & Subscriptions

Unlock the full potential of Calm Sounds with our premium subscription plans:

$2.99

per month

Perfect for trying out premium features

Best Value

$24.00

per year

Save 33% with annual billing

🔓 Premium Features Include:

• Access to all premium sounds and collections
• Custom timer durations (up to 24 hours)
• Random mix mode for varied experiences
• Background audio playback
• Regular content updates with new sounds
• Priority customer support

🔧 Getting Started

Installation

1. Download the app from the App Store on your Apple Watch
2. Open the app and browse the available sounds
3. Try free sounds or subscribe to unlock premium content
4. Select your preferred duration and start your relaxation journey

Using the App

• Volume Control: Use the volume buttons on your watch or the in-app volume controls
• Timer Settings: Choose from preset durations (10, 20, 30 minutes) or set a custom time
• Background Play: Sounds will continue playing when you lower your wrist or use other apps
• Random Mix: Select the Random Mix option for an ever-changing soundscape

❓ Frequently Asked Questions

How do I cancel my subscription?

To cancel your subscription:

1. Open the Settings app on your iPhone
2. Tap your name at the top
3. Tap "Subscriptions"
4. Find "Calm Sounds Sleep Meditation" and tap it
5. Tap "Cancel Subscription"

Can I restore my purchases on a new device?

Yes! Simply open the app and tap "Restore Purchases" in the subscription screen. Your purchases are tied to your Apple ID and will be restored automatically.

Does the app work without an iPhone nearby?

Yes! Once downloaded, the app works independently on your Apple Watch. You don't need your iPhone nearby to use the sounds.

How much storage does the app use?

The app is optimized for Apple Watch storage, using approximately 37MB of space with all sounds included.

Can I use the app while exercising?

While the app is designed for relaxation and sleep, you can certainly use calming sounds during light exercise like yoga or stretching.

Why can't I access premium sounds?

Premium sounds require an active subscription. Make sure you're signed in with the same Apple ID used for your purchase, or try restoring purchases if you've already subscribed.

🛠 Troubleshooting

App won't start or crashes

• Restart your Apple Watch by holding the side button and Digital Crown
• Make sure you have the latest version of the app
• Ensure your Apple Watch has sufficient storage space

No sound or very quiet audio

• Check your Apple Watch volume settings
• Use the in-app volume controls
• Make sure your watch isn't in silent mode
• Try using Bluetooth headphones for better audio quality

Subscription not working

• Check your internet connection
• Tap "Restore Purchases" in the app
• Verify your subscription is active in iPhone Settings > [Your Name] > Subscriptions
• Restart the app and try again

Timer not working properly

• Make sure background app refresh is enabled for the app
• Keep your Apple Watch charged during longer sessions
• Avoid frequently switching between apps during playback

📋 Privacy Policy

We respect your privacy and are committed to protecting your personal information:

• Data Collection: We only collect minimal usage data to improve app performance
• Personal Information: We do not collect, store, or share personal information
• Apple ID: Subscription management is handled entirely by Apple through your Apple ID
• Analytics: Basic usage analytics help us understand which features are most popular
• Third Parties: We do not share any data with third-party services

Your data remains on your device and is never transmitted to our servers beyond basic app functionality.

📄 Terms of Service

By using Calm Sounds Sleep Meditation, you agree to the following terms:

• Subscription: Subscriptions are auto-renewable unless cancelled at least 24 hours before the end of the current period
• Refunds: Refund requests should be made through the App Store, as per Apple's standard refund policy
• Content: All audio content is licensed for personal use only
• Service Availability: We strive for 100% uptime but cannot guarantee uninterrupted service
• Updates: We regularly update the app with new features and content

📧 Contact Support

Need help? Have suggestions? We'd love to hear from you!

Email us at: support@dolphinstudio.app

We typically respond within 24 hours